Our Terms and Conditions

Acceptance of Terms

By accessing and using the Mosom Fragrance website, you agree to comply with and be bound by these Terms and Conditions. This agreement governs your use of our website and any transactions that take place through it. The purpose of these Terms is to provide clear guidelines regarding the rules and responsibilities of both Mosom Fragrance and our customers. If you disagree with any part of these Terms, you must immediately stop using the website. Mosom Fragrance reserves the right to modify these Terms at any time without prior notice, and such modifications will be effective upon posting on the website. Continued use of the site following any changes constitutes your acceptance of the revised Terms. Please review these Terms regularly to stay informed of any updates.

Product Availability

At Mosom Fragrance, product availability is subject to change based on demand and stock levels. While we strive to maintain accurate and up-to-date information about our offerings, there may be occasions where products listed on our website become unavailable without prior notice. We reserve the right to limit the quantity of any product, discontinue products, or update product descriptions at our sole discretion. Additionally, certain fragrances may be available only in limited quantities or for a limited time, so we encourage customers to make purchases promptly to avoid disappointment. Mosom Fragrance is not liable for any changes in product availability, and we will notify you as soon as possible if an ordered product becomes unavailable.

Pricing

All prices displayed on the Mosom Fragrance website are in Pakistani Rupees (PKR) and are subject to change at any time without prior notice. We strive to ensure that pricing information is accurate, but in the event of an error in pricing, Mosom Fragrance reserves the right to correct the price or cancel any orders placed at the incorrect price. If a product’s correct price is higher than the price stated on the website, we will, at our discretion, either contact you for instructions before processing the order or cancel the order and notify you of such cancellation. Prices listed do not include delivery charges, which will be calculated separately and communicated during the order process. By purchasing from Mosom Fragrance, you agree to pay the price listed at the time of purchase.

Payments

Mosom Fragrance accepts cash on delivery(COD). All payments must be made through cash on delivery (COD). When you place an order, you agree to have the full payment available at the time of delivery. Our delivery personnel will collect the payment upon delivering the product to your designated location. Orders will not be processed or delivered unless the payment is made in full at the time of delivery. By placing an order, you confirm that you are authorized to make the payment for the product and agree to our payment terms.

Order Confirmation

After placing an order with Mosom Fragrance, you will receive an order confirmation through either a phone call or an SMS message. This confirmation will include details of your purchase, including the items ordered, the total amount due, and the expected delivery timeframe. Please ensure that the contact information you provide is accurate and up-to-date to avoid delays in receiving your confirmation. In the event that we are unable to confirm your order due to incorrect contact details, the order may be delayed or canceled. If you do not receive a confirmation within 24 hours of placing your order, please contact our customer support team for assistance. The confirmation call or SMS serves as acknowledgment of your order but does not guarantee acceptance, as Mosom Fragrance reserves the right to cancel orders for any reason, including but not limited to issues with stock availability, payment discrepancies, or suspected fraud.

Delivery Terms

Mosom Fragrance provides delivery services across various locations within Pakistan. Delivery times and fees may vary based on your specific location. Once your order has been confirmed, our delivery team will coordinate the delivery of your products. Delivery times are typically between 2 to 5 business days, but may vary depending on your location or other external factors. Mosom Fragrance is committed to ensuring that your products arrive safely and in excellent condition. However, we are not responsible for any delays caused by unforeseen circumstances, such as inclement weather, road conditions, or other external factors. It is your responsibility to ensure that someone is available at the designated delivery address to receive the product and make the required payment. 

Returns & Exchanges

At Mosom Fragrance, we prioritize customer satisfaction. If you are not satisfied with your purchase, we accept returns and exchanges within 7 days of receiving the product, provided that the item is unused. Read More

Personal Information

Your personal information is crucial for processing orders and ensuring successful deliveries. By placing an order with Mosom Fragrance, you agree to provide accurate and up-to-date personal information, including your name, contact number, and delivery address. This information is used strictly for the purpose of completing your order and improving your shopping experience. We do not share, sell, or disclose your personal information to third parties, except where required by law or necessary for the fulfillment of your order (e.g., with our delivery partners). For more details on how we handle your data, please refer to our Privacy Policy. By using the Mosom Fragrance website, you consent to the collection and use of your personal data in accordance with these policies.

Prohibited Uses

You agree to use the Mosom Fragrance website only for lawful purposes and in compliance with these Terms and Conditions. The site must not be used to engage in any illegal activities, including but not limited to fraud, spamming, or the unauthorized reproduction or distribution of our content. You may not attempt to gain unauthorized access to any part of the site or disrupt the proper functioning of the website. Any misuse of the website or breach of these Terms may result in immediate termination of your access to the site, and legal action may be pursued if deemed necessary.

Intellectual Property

All content, images, and materials on the Mosom Fragrance website, including but not limited to text, graphics, logos, and product images, are the intellectual property of Mosom Fragrance and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content from our website without our prior written consent. Unauthorized use of our intellectual property may result in legal action. We reserve the right to take necessary steps to protect our intellectual property rights.

Website Information

Mosom Fragrance strives to ensure that all information provided on our website is accurate and up-to-date. This includes product descriptions, pricing, and availability. However, we do not guarantee that all content is error-free. If any inaccuracies or missing information are found, we reserve the right to correct them at our discretion.

We encourage customers to contact us if they notice any errors or discrepancies on our website, and we will do our best to address these promptly. All product images are for illustrative purposes and may differ slightly from the actual item received.

Mosom Fragrance is not responsible for any technical issues, including website downtime, interruptions, or system errors, that may affect your experience. We aim to maintain seamless access to the website but cannot guarantee uninterrupted service at all times.

 Termination of Agreement

Mosom Fragrance reserves the right to terminate or suspend your access to the website at any time, without prior notice, for any reason, including but not limited to violations of these Terms and Conditions. If your access is terminated, any outstanding orders may be canceled, and we may take legal action if necessary. Termination of access does not absolve you of any obligations that may have arisen under these Terms prior to termination.

Limitation of Liability

Mosom Fragrance is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or from any transaction conducted through the website. This includes but is not limited to damages for loss of profits, data, or business opportunities. While we take every precaution to ensure the accuracy and quality of our products and services, Mosom Fragrance cannot guarantee that the website will operate error-free or that all content is up-to-date and accurate.

Disclaimer of Warranties

Mosom Fragrance provides all products “as is” without any warranties, express or implied. We do not guarantee that our products will meet your specific expectations, and we disclaim any responsibility for any discrepancies between the product received and its description on the website. While we strive to offer high-quality products, Mosom Fragrance does not warrant that the product descriptions, website content, or delivery services will be free from errors or omissions.

Governing Law

These Terms and Conditions, as well as any disputes that may arise between you and Mosom Fragrance, are governed by the laws of Pakistan. By using the website and making purchases, you agree to submit to the exclusive jurisdiction of the courts of Pakistan to resolve any legal disputes. If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Third-Party Links

The Mosom Fragrance website may contain links to third-party websites or services that are not operated by us. These links are provided for your convenience and do not imply any endorsement of the content or services provided by third-party sites. Mosom Fragrance is not responsible for the availability, accuracy, or content of third-party websites and assumes no liability for any damages or losses incurred by users who follow such links. You access third-party sites at your own risk and should review the terms and conditions of those websites.

Changes to Terms

Mosom Fragrance reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being posted on the website.